- Material may be returned up to 30 days of receipt of the product by submitting Return Material Authorization number (RMA). Please click here to initiate the RMA form.
- All Material must be in its original packaging and in 100% resalable condition unless deemed defective.
- Electronic materials and Special-Order items are not returnable.
- Returned Items are not eligible for exchange
- Upon material inspection, credit will be issued, subject to a 25% restocking charge, less all shipping charges.
- If the package is non-deliverable and returned to Oswald, the customer will be refunded as if it was a returned and charged the 25% restocking fee and associated shipping fees.
- The customer is responsible for return shipping, return labels are not provided.
- New/replacement orders will be processed separately.
Damaged Orders
- Inspect all shipments upon delivery, prior to signing.
- Refuse delivery of damaged material and notify us promptly.
- Customers are responsible for damaged products if a signature is given.
- If approval signature is received and product is damaged, please notify us at returns@oswaldsupply.com, or call 332-239-2445. We will file a claim with the carrier. Credit will only be issued if the claim is approved and for the approved amount.
- If claim is denied no credit will be issued.
Bronx, NY 10474